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Material Handler

Craftwood Inc.
Elmhurst, IL 60126

Job Type: Full-time

Job description:
Job duties will vary based on the area of the warehouse the Material Handler is assigned:
- Pull/pick customer orders using a cart to stack the materials appropriately – leveled and organized.
- Ensure accuracy of orders pulled.
- Band customer orders so that they are secure and will not shift/move during transport.
- Check product for quality and identify any damaged inventory.
- Interacts with other departments to ensure accuracy and completeness of orders as necessary.
- Keep work area clean including sweeping and rebinding loose bundles.
- Ensure all work area is clean and bins are stocked for the start of the next shift
- Oher warehouse duties may be assigned based on business needs.

- High School Diploma or GED.
- Basic Math Skills including Addition, Subtraction, Multiplication and Division.
- Ability to use and read a ruler/tape measure.
- Ability to read and follow directions.
- Ability to communicate/work effectively with other team members.
- Prior experience working in a warehouse/distribution environment

- 1 year of experience working in a distribution facility

- Ability to lift to 50 lbs.
- Ability to push/pull up to 75 lbs.
- Ability to physically handle awkward product lengths
- Ability to stoop, kneel, crouch, bend forward or reach repetitively

- Will be exposed to dust from wood product
- Fluctuating warehouse temperatures (based on the season)

[email protected]

Customer Service Representative

Chicago Location

Position Summary

Craftwood Inc. is a high quality, value added, customer focused, established company operating primarily in the Chicagoland region. We are currently looking for someone familiar with the area to join us as a customer service representative with a foot in sales. This person must be a result driven individual that has a track record of client relationship management. The chosen candidate will need to demonstrate their ability to handle multiple tasks throughout the day while being extremely detailed oriented. As Craftwood Inc. is not just a supplier but a partner with our clients, this candidate must be personable and comfortable talking to customers. We believe in trust and transparency, as we have built our brand on our relationships and reputation. The ideal person will be able to represent those values in any and all dealings with our client base.

Essential Responsibilities

  • Will need to quickly and naturally build connections with clients and builders.
  • Telesales existing and potential customers delivering increased sales opportunities; provides quotes, confirmations, introduces new products and promotions.
  • Respond timely, promptly and professionally to customer requests.
  • Identify, research and resolve customer issues.
  • Process RMA return requests from customers.
  • Demonstrate the ability to remain resolute and resilient under stress.
  • Will need extensive experience in problem solving in the building industry.

Basic Qualifications (Required)

  • Excellent organizational and communication skills, that includes planning each week, each day, and each call with intention.
  • Must have positive and pleasant attitude, be energetic and ready to learn and quickly integrate into fast-paced team.
  • Must be self-motivated and have ability to work independently.
  • Self-confidence and telemarketing skills are essential.
  • Detail oriented, multi-tasking.
  • Communicating with vendors as well as clients in a professional manner, including the ability to write well.
  • Computer skills and highly proficient in email and written communication.

Preferred Qualifications

  • 2+ years of relevant building material experience.
  • 2+ years in windows industry is desirable.
  • Bachelor’s Degree in Construction Management, Marketing, Business Administration, or comparable area of study is preferred.
  • Basic understanding of the supply chain to the building materials industry.
  • Reading blueprints and doing takeoffs.
  • Speaking Polish and English is a plus.